NEC Energy Solutions, Inc.

  • Field Service Engineer

    Job Locations US-MA
    Posted Date 1 month ago(2/6/2019 12:37 PM)
    # of Openings
    Customer Service/Support
  • Overview

    Company Overview

    About NEC Energy Solutions

    NEC Energy Solutions (NEC ES) designs, manufactures, and integrates smart energy storage solutions for the electric grid and applications with critical power needs. Its megawatt-scale energy storage and control systems provide greater stability to the grid while maximizing renewable generation. In telecom, datacenter, and other industrial applications, its high performance lithium-ion battery systems provide better value than traditional lead-acid batteries in tough, critical power applications.

    NEC ES is widely recognized as a pioneer and leader in the market for utility scale energy storage. NEC ES has extensive experience installing and commissioning commercial grid energy storage solutions with power ratings ranging from 50 kW to more than 50 MW at numerous sites around the world. Our GSS® grid energy storage platform has been deployed in commercial revenue service since 2008, with over 400 MW installed, under construction, or in late stages of development. GSS® systems are serving applications globally that include peak shaving, renewable integration (ramp management), frequency response, frequency regulation and voltage regulation.


    Position Overview

    You will be responsible for providing field service on Energy Storage Systems and ancillary equipment starting from installation through warranty and long-term service support worldwide. This position also interfaces with third-party suppliers of large system components including inverters, transformers, and air conditioning systems used with NEC Energy Solutions GSS™.

    Primary Responsibilities

    • Establish, promote, and maintain good customer service relationships with internal and external team members
    • Safely operate, plan and perform preventive maintenance, troubleshoots and repairs
    • Support software, firmware upgrades
    • Actively pursue cost avoidance and reductions
    • Maintain accurate site records of work performed and site issues
    • Perform failure analysis of field returns
    • Contribute to product support procedures, training, troubleshooting guides and other service documentation
    • Educate customers and contractors on basic equipment operation, response, and maintenance.
    • Other duties as required to support the product return and technical support process.



    • Fundamental knowledge of electrical test and measurement equipment
    • Mechanical and electrical troubleshooting skills with the ability to read and interpret schematics and drawings in relation to physical systems.
    • Ability to interface well with team members in a cross functional environment
    • Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives.  Work is usually quite independent of other team members
    • Experience with troubleshooting hardware and software compatibility issues
    • Excellent written and verbal communication skills
    • Working knowledge TCP/IP networking background, especially routing and communications protocols.
    • Experience with computer network operating systems
    • Experience using Office tools excel, powerpoint, word.

    Education/Experience/Work Environment


    • B.S. in Electrical Engineering or equivalent technical experience
    • Willingness to travel up to 50%, domestic and international.
    • Flexibility with working overtime and being on-call at off-hours a must.
    • Ability to lift and carry material is required.
    • Must have a valid driver’s license and passport and be willing /able to drive and fly to field sites as needed.


    Desired (Not Required)


    • Working knowledge of communications protocols such as CAN, Modbus, TC/PIP, DNP3
    • Fluency in Spanish or other second language.
    • Familiarity with complex controls systems, Real-Time Operating Systems, firmware design a significant plus.
    • Engineering experience with energy storage and power conversion systems
    • Knowledge of generation, transmission and distribution in electric grid systems (Electric Utility based experience is highly desired)
    • Structured problem solving experience or Lean background
    • Computer Network engineering certification preferred.


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